A V.I.P. hair extension experience for the ultimate glow up.

1. About these terms

These terms apply when you use the Muse & Moonlight website, client portal, booking forms, messaging tools, payment links or services. Muse & Moonlight is based in Western Australia and provides premium hair extension consultations, extension services, care support and related retail products.

By using the site, creating a portal account, requesting an appointment or making a payment, you agree to these terms. If you do not agree, please do not use the site or portal.

2. Consultation-first booking

New clients start with an initial consultation so we can understand your goals, hair history, colour, suitability, timing and likely investment. A requested time is not fully confirmed until Muse & Moonlight reviews and accepts the request.

After you submit a request, your portal may show an awaiting confirmation step while the admin team reviews availability and next steps.

3. Pricing, quotes and deposits

Website prices are guides only unless stated otherwise. Final pricing depends on your consultation, hair goals, grams of hair, colour work, maintenance needs, service timing and any add-ons.

The initial consultation has a $50 lock-in payment unless Muse & Moonlight is running an approved promotion or manually waives it. Larger extension appointments may require a deposit after consultation. Deposit amounts and due dates will be confirmed in your quote or portal.

4. Appointment changes and cancellations

Please give as much notice as possible if you need to reschedule. Short-notice cancellations, no-shows or repeated changes may affect whether a lock-in payment or deposit is transferred, retained or applied to a future appointment.

Muse & Moonlight may reschedule if needed due to illness, safety, supplier delay, unsuitable hair condition, incorrect booking information or events outside reasonable control. If we need to change your appointment, we will contact you with available options.

5. Suitability and appointment outcomes

Extension work is customised. Results depend on your natural hair, colour history, product history, hair health, aftercare, lifestyle and maintenance. We may recommend a different service, staged plan or no extension service if we believe it is the safer option for your hair.

You agree to provide accurate information about colour history, chemical services, medication or health factors that may affect your hair, previous extension work and current hair condition.

6. Aftercare and maintenance

You are responsible for following aftercare advice, using suitable products, brushing and styling safely, and returning for maintenance within the advised timeframe. Damage caused by incorrect care, late maintenance, unsuitable products, heat misuse or third-party services may not be treated as a service fault.

7. Retail products

Retail products should be used as directed. If a product appears faulty, damaged or incorrect, contact us as soon as possible with details and photos where relevant. Your rights under Australian Consumer Law continue to apply.

8. Client portal and account access

You are responsible for keeping your login details secure and for letting us know if you believe your account has been accessed without permission. The portal may hold appointment information, messages, inspiration images, care notes, policies, quotes, payment status and referral details.

Admin access is restricted to approved Muse & Moonlight accounts. Client portal access is for the client connected to the booking or enquiry.

9. Photos, video and social content

We may ask whether you are open to appointment photos or filming. Content will only be used for marketing or social media where consent has been given. You can say no, and you can ask us not to publish identifiable content before it is posted.

If you upload inspiration photos or images through the portal, you confirm you have the right to share them with us for consultation and service planning.

10. Payments and third-party services

Payments may be processed by Stripe or another payment provider. SMS may be sent through Twilio. Analytics and advertising pixels may be provided by Google and Meta. Those providers may process information under their own terms and privacy notices.

11. Website use

You must not misuse the website or portal, attempt to access another person's account, interfere with security, submit false information, upload harmful files or use the site in a way that disrupts the service.

12. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies consumer guarantees, rights or remedies that cannot be excluded under Australian Consumer Law. Where a service or product has a major failure, you may be entitled to remedies under the law.

13. Changes to these terms

We may update these terms as the business, booking flow, portal or services change. The latest version will be published on this page.

14. Contact

For questions about these terms, your booking, payment, quote or portal access, contact Muse & Moonlight through the website, client portal or usual business contact details.

1. Who this policy applies to

This policy explains how Muse & Moonlight collects, uses, stores and shares personal information through the website, client portal, admin portal, booking flow, payment links, messages, social content permissions and related services.

Muse & Moonlight is based in Western Australia. Depending on the size and nature of the business over time, Australian privacy laws including the Privacy Act 1988 and Australian Privacy Principles may apply. We aim to handle personal information carefully and transparently.

2. Information we collect

We may collect your name, email, phone number, login method, appointment preferences, preferred contact method, hair goals, hair history, service notes, booking dates, payment status, quote details, referral codes, portal messages, agreements, questionnaires, product interests and care preferences.

If you choose to upload or share images, we may collect inspiration photos, hair photos or appointment-related content. Please avoid uploading information you do not want us to use for consultation or care planning.

3. Website, pixel and analytics data

We use tools such as Google Analytics and Meta Pixel to understand page views, booking actions, portal interactions and advertising performance. These tools may collect device information, browser information, approximate location, pages visited, actions taken, referral source, cookies or similar identifiers.

We may also send conversion events to platforms such as Meta or Google so we can measure enquiries, bookings and checkout activity. Where possible, contact details used for conversion matching are hashed before being sent.

4. How we use information

We use personal information to create and manage portal accounts, process booking requests, confirm availability, prepare quotes, request payments, send reminders, answer messages, provide aftercare, manage referrals, improve services, protect the site, keep business records and measure marketing performance.

5. Login and portal information

Client portal access may use email, phone or Google sign-in. Admin access is restricted to approved Google-enabled Muse & Moonlight accounts. We use login information to identify the correct client or admin and to protect booking, message and care information.

6. Payments

Payments may be processed through Stripe. Muse & Moonlight does not intentionally store full card details. Stripe may collect and process payment information, billing details, transaction status and fraud-prevention information under its own privacy terms.

7. Messages, email and SMS

We may send service messages through the portal, email or SMS. SMS may be sent through Twilio or a similar provider. These messages may include booking confirmations, payment reminders, quote updates, aftercare, appointment changes or important client support information.

You can ask us to stop non-essential marketing messages. Some transactional messages may still be needed to manage bookings, payments or safety-related appointment updates.

8. When we share information

We may share limited information with service providers that help operate the website, hosting, database, analytics, advertising, payment processing, SMS, email, security, booking management or business administration. Current or planned providers may include Firebase or Google Cloud, Google Analytics, Meta, Stripe and Twilio.

We may also disclose information where required by law, to respond to a serious safety concern, to protect our rights, or with your consent.

9. Cookies and choices

The website may use cookies, pixels and similar technologies. You can adjust cookie settings in your browser or use platform-level ad preferences through Google, Meta or your device settings. Blocking cookies may affect some site or portal features.

10. Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No online system is completely risk-free, so please avoid sending highly sensitive information through the portal unless it is needed for your booking or care.

11. Access, correction and deletion

You can ask to access or correct personal information we hold about you. You can also ask us to delete information where it is no longer needed, subject to booking, payment, legal, dispute-resolution or record-keeping requirements.

12. Overseas processing

Some service providers may store or process information outside Australia. This can happen with cloud hosting, analytics, advertising, payment and SMS providers.

13. Children and minors

The website and portal are intended for clients who can make or manage bookings, or who have parent or guardian involvement where required. If a parent or guardian believes a minor has provided information without appropriate consent, they can contact us.

14. Questions or complaints

If you have a privacy question, want to access or correct information, or want to make a complaint, contact Muse & Moonlight through the website, portal or usual business contact details. We will aim to respond within a reasonable time.

15. Changes to this policy

We may update this policy as the site, portal, technology providers, booking flow or services change. The latest version will be published on this page.